FAQ

We pack and ship as quickly as possible, and you can expect a delivery time of 3-14 days depending on your country.

Yes, but we need to know. Write as a note to your new order that you want it sent together with your previous order, and remember to write the order number on the first order you made. You will find the comment field for remarks at checkout, where you also enter your shipping information.

If you have chosen delivery to a parcel shop, you must be aware of the collection deadline. The package is in the GLS Parcel shop for 7 days. If the deadline is exceeded, the package will be returned to us for a fee. This means that for undelivered packages or packages where receipt has been refused, the return costs are deducted from the amount that is refunded when we receive the order.

The amount will be refunded upon receipt of the parcel.

If your package has not been delivered as expected, or the return was a mistake, contact info@sysleriget.dk. Remember to write your order number.

Yes. We are happy to exchange in the store in Risskov, regardless of whether you bought in the webshop or the store.

Yes, we ship with GLS in Denmark and DHL to the rest of the world. If you cannot find your country in the list, write to info@sysleriget.dk

Yes.

When we receive the yarn from the spinning mill, it is in skeins. That's how we dye it, and it's also how you receive it. The yarn is wound up most easily on a yarn winder and with a cross wrench device. If you don't have it, you can put the fat over two chair backs, your knees or around the arms of a friend/mother/girlfriend. Then you cut off the fat bands and find the end (the knot with 4 threads). Here you start and roll it up into a ball.

We always recommend washing your knitwear by hand with wool soap.

Do as follows : Fill a tub with hand-warm water and a bit of wool soap. Carefully place your knitting into the water and make sure it is completely covered so that everything gets wet. Avoid stirring it too much, but leave it for approx. 5 minutes before draining the water and rinsing the soap (unless you are using a non-rinseable wool soap). Roll your knit in a towel and squeeze out excess water. Leave to dry on a dry and clean towel.

TIP: You can advantageously add 1 tablespoon of vinegar to the tub together with the soap. That way, you don't run the risk of the color bleeding out. It is especially a good idea with strong colors and/or speckles.

It's very different. Some find that their finished knitwear is destroyed after a spin in the machine, others have no problems. If you want to try it, you should put the wet knit into the machine together with a wet or damp towel and spin at low or medium speed. Do not use a laundry bag. Always make sure to test the method on your knitting sample first.

Yes, that's always a good idea. By switching between the weights, you avoid the yarn pooling (ie the color is pooled in the same places on your knitting instead of being evenly distributed). At the same time, you also avoid that it can be seen where you have changed the fat. Since the fat will never be 100% identical, there can be a difference in how the color is distributed - even if they are from the same dyeing. The easiest and nicest thing is to change on every lap. This way, you don't get a lot of ends that need to be stapled, and the change is largely invisible in the finished work.

Having said that, it is a matter of taste whether you want to switch. Some don't and end up with a good result anyway. Just remember to keep an eye on it along the way, so you don't end up with a finished knitted sweater you're not happy with.

The colors we use consist of a lot of tiny color grains, and sometimes individual color grains settle on the yarn as a small color spot. This is not a fault and to some extent is to be expected with hand dyed yarn. Yarn with this type of color spot will not be returned. However, within reason, of course. If you experience large color spots or decidedly wrong color on the yarn, you are always welcome to send an email with clear photos to info@sysleriget.dk.

No. Acid dyeing is simply a term for the way we dye wool, where the color is fixed using acid. We use citric acid - the same as you use to descale your dishwasher - or household vinegar. Quite harmless.

Superwash treated yarn is processed in such a way that it can withstand machine washing at high temperatures without losing its shape. Natural wool cannot withstand high temperatures, as it destroys the fibres, and the wool will thus shrink in the wash. Knitwear with a superwash treatment can therefore withstand being washed in the machine with wool soap.

In the processing, the natural scales are removed from the wool fibers with an acid bath and chlorine, and then a new protective layer is added, which lays like a film over each fiber. It prevents the fibers from sticking together, and thus the clothes shrinking during washing. The protective film is not natural, but it is not allergenic or harmful.

You can typically notice that superwash treated yarn has a smoother surface than regular wool yarn. Some will also find that it scratches less.

Although superwash-treated yarn can better withstand machine washing, you should still make sure to wash on a wool program and with wool soap.

NOTE: Silk mohair is not superwash treated, so if you have this thread in your knitting, you should not wash it in the machine! See above for washing instructions.

Yes! All our merino yarn is mulesing-free.